![]() If possible, please include a copy of your receipt so we can process your return/exchange quicker.Ensure you include all tags with your return.Download our returns form from the link at the top of this page and once complete, enclose it with your return.If you purchased in-store please contact the relevant shop directly.Any postage costs paid will be refunded by THE CLIMBERS SHOP if a product is deemed as faulty and still under a manufacturer's warranty. Please be aware that this process may take several weeks in some cases. In the majority of cases, any faulty goods will have to be returned to us and then forwarded on to their respective suppliers for inspection. In the unlikely event that your purchase develops a fault, for whatever reason, then please contact us first either by telephone or email for further instructions.If there is any sign or possibility that the goods have been used or contaminated then we regret that we are unable to accept a return on the grounds of consumer safety. Everything must be exactly as it was received, with packaging and labelling intact. 800 fill ONLY refers to the quality of down used but the Neutrino Endurance, at 626 grams, is well lofted with 225 grams of down. Climbing & PPE Safety Equipment can only be returned on very strict conditions.For health and safety reasons face masks cannot be returned for an exchange or refund.The responsibility and liability of the goods remain with you until we are in receipt of the goods. Goods must be packaged securely to ensure they are not damaged in transit.You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 30-day policy.Goods may be returned for a refund within 30 days of receipt.800-Fill RDS Down With Nikwax Hydrophobic Finish Lofty, ethically sourced down. Outstanding Warmth and Packability Lightweight yet impressively warm, this alpine-ready down jacket now offers an anatomical fit for a better range of motion for climbing and mountain travel. Please note that it is your responsibility to pay for the return postage costs, no postage costs are refundable. Rab Men's Neutrino Pro Down Jacket for Climbing and Mountaineering.Made with 30D Triple Rip-Stop Pertex Endurance material for the exterior and interior, the Neutrino Endurance can resist even the harshest of conditions. If you wish to exchange an item for any reason, please place a new order for the items that you want. The Rab Mens Neutrino Endurance Jacket is made for the outdoorsman who knows what is truly important, and simply put, is all about quality.Any items returned will be refunded unless faulty or shipped in error.We will e-mail you once your return has been processed. This may take slightly longer at busy times of the year. ![]() We aim to process all returns within 72 hours.The Neutrino Endurance has become the benchmark down jacket for modern mountaineering and lightweight ascents. Goods should be returned in new condition, unused and with their original undamaged packaging. Rab Neutrino Endurance Jacket 800 Down filled jacket.In the event that your purchase is not suitable, for whatever reason, you have the right to return it to us.
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